Privacy Policy
Last updated: October 12, 2026
This policy explains how HealthCache Corporation (“HealthCache”, “we”) handles information on this website and in the HealthCache service used by group home operators (“customers”) and their staff.
Two kinds of information
Account and website information — such as your name, work email, organization, billing details and how you use our website. We are responsible for this information under this policy.
Resident information — the health and care records that customers enter about the people they serve. We process this only on the customer’s behalf and under our agreement with them, including a Business Associate Agreement where HIPAA applies. Residents with questions about their records should contact the group home that provides their care.
What we collect
- Information you give us: sign-up and checkout details, staff invitations, and messages you send in chat.
- Information customers enter in the service: homes, beds, residents, care records, claims and related documents.
- Technical information: device and browser type, IP address, pages visited and app activity used to keep the service secure and working.
How we use it
- To provide, maintain and support the service, including the iPad app.
- To process subscription payments (through Stripe) and send account and billing notices.
- To protect the service, prevent misuse and keep audit records.
- To improve the website and product using aggregated or de-identified information.
We do not sell personal information, and we do not use resident information for advertising.
Who we share it with
We share information only with service providers that help us run HealthCache (for example hosting, payment processing by Stripe, address lookup by Google, and email delivery), under contracts that limit their use of it; when a customer directs us to (for example sending records at discharge or files to a payer); or when required by law.
Security and retention
We use safeguards such as encryption in transit, role-based access and audit logging — see Security & HIPAA. We keep information for as long as the customer’s account is active and as needed to meet legal and contractual obligations, then delete or return it.
Your choices
You can update your account details in HealthCache, ask us for a copy of your information, or ask us to correct or delete it, subject to the customer’s record-keeping obligations. Contact us through chat on the Contact page.
Cookies
We use a small number of cookies and similar browser storage that are needed for the website and service to work — for example keeping you signed in, remembering your plan selection during checkout, and protecting against fraud. Our payment provider (Stripe) and chat tool may set their own cookies when you use them.
You can block or delete cookies in your browser settings, but parts of the site, sign-in and checkout may stop working.
Children
The website and service are intended for operators and their staff, not for children.
Changes
We may update this policy. When we do, we will change the “Last updated” date above and, for significant changes, notify customers.