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Pick a package on the Plans page (Essential, Professional or Enterprise). Your monthly bill is the base package fee plus a usage fee for each active bed, and there is a one-time setup fee. Checkout is handled securely by Stripe, and you can change plans as your operation grows.

Only active beds — beds you have set up in a home and made available for admissions. Adding a bed increases the usage fee from the next billing period; deactivating a bed you no longer use takes it out of the count.

Signed in to HealthCache, go to your homes list and add a new home with its address (address lookup fills in the details). Then add its rooms and beds. Each home keeps its own residents, staff assignments and compliance records.

Invite staff by email from the staff area and choose their role and the home(s) they work in. They receive an invitation to set up their own sign-in. Access is limited to the homes and records their role allows.

Yes. Direct care staff use the HealthCache iPad app on the floor for med passes (with allergy checks), vitals, incident reports, progress notes and shift handoff. See Download for the App Store link.

Each operator gets a referral inbox email address. Referral sources can email referrals to it, and each one lands in HealthCache as a referral you can review, move into intake and, when accepted, admit to a home and bed.

Yes. HealthCache generates 837P professional claim files from documented services, and you can import 835 remittance files to post payments and adjustments against those claims. Private-pay residents are billed directly. A direct clearinghouse connection is coming soon; until then you upload claim files to your clearinghouse yourself.

Yes. Reports such as the monthly quality report can be downloaded as PDF or CSV, and you can ask us for a full export of your organization’s records — including if you decide to leave.

HealthCache is built to support HIPAA-covered operators: data is encrypted in transit, access is role-based and scoped per home, and changes to clinical records are kept in an audit trail. A Business Associate Agreement (BAA) is available on request. Read more on our Security & HIPAA page.

Chat with us to cancel your subscription. We will confirm when your service ends and help you export the records you need to keep before access closes.